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How to use the new ReportIt System

  • This form can be used to report several issues. Please see below for what you can report. Some issues may need another form, or you may need to contact another authority or organisation
  • Click "Begin this form" at the bottom of the page which will take you to a map to plot the location of your issue
  • Zoom in/out for a location or use the search facility in the top left corner of the map
  • Once you have located your issue, plot a point where this is on the map
  • The point will be displayed by a red icon and a popup with "User Added Point"
  • In the popup, click on "Report/Follow a ..." to move to the next step (Pictured)
  • The next pages will ask you to provide further details, photos and finally your contact information, which we will use to provide you with updates about the issue you have raised

Map Example

Landing page mapping example

About this form

In this section, you can report the following issues

  • Drains issues
  • Gully issues
  • Manhole issues
  • Water on the network
  • Flooding

To report a different issue, please click the button below. 

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Before starting this form

There are some areas that fall outside of our responsibility. These include:

  • Roads outside of Staffordshire's boundary
  • Major roads such as M6, M54, A38, A50 and A500, Contact National Highways
  • Canal towpaths, Contact Canal & River trust
  • Private or unadopted roads

To continue making a report, please click the button below. 

Begin this form

Latest Cases – Drains

ReferenceCase TypeEnquiry TypeStatusCreatedStreetTown
DRN005945DrainsBlocked DrainEnquiry raised05/05/2026 13:46PEEL HOLLOWNEWCASTLE UNDER LYME
DRN005944DrainsBlocked DrainEnquiry raised05/05/2026 12:47FOSTON AVENUEBURTON UPON TRENT
DRN005943DrainsBlocked DrainEnquiry raised05/05/2026 12:45FOSTON AVENUEBURTON UPON TRENT
DRN005942DrainsBlocked DrainEnquiry raised05/05/2026 12:43FOSTON AVENUEBURTON UPON TRENT
DRN005941DrainsProblem with Metalwork (e.g. grid, gully etc)No action required - enquiry closed05/05/2026 12:17SEABRIDGE ROADNEWCASTLE UNDER LYME
DRN005940DrainsBlocked DrainEnquiry raised04/05/2026 22:58HAZELWOOD ROADSWYTHAMLEY
DRN005939DrainsBlocked DrainEnquiry raised04/05/2026 19:00ADAMTHWAITE CLOSEBLYTHE BRIDGE
DRN005938DrainsBlocked DrainEnquiry raised04/05/2026 18:58ADAMTHWAITE CLOSEBLYTHE BRIDGE
DRN005937DrainsBlocked DrainEnquiry raised04/05/2026 18:56ADAMTHWAITE CLOSEBLYTHE BRIDGE
DRN005936DrainsBlocked DrainEnquiry raised04/05/2026 18:53ADAMTHWAITE CLOSEBLYTHE BRIDGE